FAQ

Quick answers about discreet shipping, delivery times, tracking, returns, and exchanges. Can't find what you need? Email us at guysenjoy975966645@gmail.com — we typically reply within 24 hours on business days.

1. Is your packaging discreet?

Yes. Every order ships in plain, unbranded packaging with no description of what's inside. Your card or bank statement will only show our brand name.

2. Where do you ship, and what does shipping cost?

We currently ship within the United States. Standard shipping is $5.99, and orders over $70 qualify for free standard shipping.

3. How long does delivery take?

Orders are processed within 2–4 business days. After processing, standard delivery typically takes 7–15 business days, depending on your location.

4. How do I track my order?

Once your order ships, you'll receive a tracking number by email. It can take 1–2 business days for the carrier to activate tracking after the label is created.

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be unopened and unused, sealed in their original packaging. Please email us first to request return authorization — returns without authorization may not be accepted.

6. What if I've already opened the product?

For hygiene reasons, items that have been unsealed or used cannot be returned.

7. My item arrived defective or isn't what I ordered. What should I do?

Let us know within 7 days of delivery at guysenjoy975966645@gmail.com with your order number and photos of the issue. For confirmed defects or shipping errors, we'll arrange a replacement or refund and cover the return shipping cost.

8. Who pays return shipping for a change of mind?

If the return isn't due to a defect or our error, the cost of return shipping is covered by you.

9. Can I exchange an item?

For a different item, the quickest way is to return the original following our return policy and place a new order. If an item arrives defective or incorrect, we'll exchange it directly.

10. How can I contact you?

Email us any time at guysenjoy975966645@gmail.com. We usually reply within 24 hours on business days.