Refund Policy
Refund Policy
Last updated: October 6, 2026
We want you to feel confident about your order. This policy explains how returns, refunds, and exchanges work.
30-Day Return Window
You have 30 days after receiving your item to request a return. To be eligible, you must contact us first and receive return authorization before sending anything back. Items returned without prior approval cannot be accepted.
Hygiene & Condition Requirements
Because our products are intimate personal-care items, the following rules apply for everyone's safety:
- Items must be unused, unopened, and in their original sealed packaging with all tags and inserts included.
- For hygiene and health-protection reasons, products that have been opened, used, worn, or had their hygiene seal removed cannot be returned, except where the item is defective, damaged, or incorrect (see below).
- Gift cards and items marked as final sale are not eligible for return.
Defective, Damaged, or Wrong Items
Please inspect your order as soon as it arrives. If an item is defective, damaged on arrival, or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will evaluate the issue and make it right with a replacement, refund, or other appropriate solution, and in these cases we cover the return shipping cost.
How to Start a Return
- Email guysenjoy975966645@gmail.com with your order number and the reason for return.
- If your return is approved, we will send you instructions and the authorized return address. Returns are shipped at the customer's cost unless the return is due to our error.
- Ship the item securely in its original packaging and keep your proof of postage.
Exchanges
The fastest way to get a different item is to return the eligible product for approval and place a new, separate order. If you received a defective or incorrect item, contact us and we will arrange an exchange directly.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund is approved. If approved, the refund is issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit.
If more than 15 business days have passed since an approved refund was issued, email us and we will look into it.
Contact
Questions about returns or refunds? Email guysenjoy975966645@gmail.com.